After Installing the Feb 2015 Updates for Office 2013 ProPlus via ClicktoRun, OneDrive no longer opens with the error message:
"Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help. "
The eventviewer info is:
- <System>
<Provider Name="Microsoft Office 15 Alerts" />
<EventID Qualifiers="0">300</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-11T17:08:53.000000000Z" />
<EventRecordID>605</EventRecordID>
<Channel>OAlerts</Channel>
<Computer>BP-W-7DB824.raydon.com</Computer>
<Security />
</System>
- <EventData>
<Data>Microsoft OneDrive for Business</Data>
<Data>Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.</Data>
<Data>702089</Data>
<Data>15.0.4693.1000</Data>
<Data />
<Data />
</EventData>
</Event>
I have other office products on here including:
SharePoint Designer 2010
SharePoint Designer 2013
Microsoft PowerBI Designer Preview
and this is installed on Win 8.1 Enterprise
Kind of stumped what is causing this... I see KB2920798 mentions this error message is now added when cant open a document due to a mix of click-to-run and MSI install for office. I only have click to run for Office 2013 and the MSIs are only for
addons in excel (power query) and the additional Microsoft Software...
Anyone have ideas what is causing this and how to resolve?
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I just finished applying March 2015 C2R updated on Office and the same issue recurred. This time I simply rebooted and it resolved. My best guess is it has something to do with a locked file that can't be updated but the Office Update installer
doesn't prompt to reboot.
- Edited by Glenn Heydolph Thursday, March 12, 2015 1:05 PM Occurred again